Floor Manager

What’s the role?...

As a Floor Manager, you will maximise sales through developing a team focused on delivering excellent standards, great service and driving omnichannel. You will be leading by example with a hands-on approach. We expect our management teams to be multi-skilled to provide us with more flexibility having the ability to work across the store in any area.

You will support business success by consistently delivering world class service and brand standards, whilst also being a brand ambassador helping to attract people who have a passion for fashion and share our brand values of being stylish, distinctive, fun, confident and fresh.

Our customer is at the heart of our business and you will be working with a passionate team who make people feel good by spreading the joy of fashion!

Key Responsibilities

Focus

• Drive omni- channel sales and data capture through delivering the best service on the high street
• Increase conversion through customer engagement and spreading the joy of fashion
• Inspire customers using both verbal and visual engagement with the product
• Achieve and enhance brand standards including strong visuals
• Support achieving targets and drive key results through implementing strategic actions
• Use reports to make commercial and financial decisions that will increase profit
• Be aware of cost control, how to drive and protect profit
• Be fully responsible for all areas of retail risk and health & safety

Leadership /Teamwork

• Coach and develop talent driving succession, creating strong teams
• Support the management team and take accountability in their absence
• Lead a team by motivating and encouraging teamwork to achieve goals
• Manage performance and give in the moment feedback
• Implement and delegate tasks with close follow up, but lead by example with a hands-on approach

Agile working

• Ability to operate within different roles
• Recognise and adjust to change
• Ability to learn quickly, thoroughly and deliver the detail
• Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
• Adaptability to variation in work, requiring you to be multi-skilled
• Fast paced and purposeful approach

Decision Making

• Deliver 100% compliance inline to all Company policies and processes
• Implement company decisions and take responsibility
• Seek advice from line Manager /expert and utilise team input when required
• Be well organised and capable of planning efficiently to deliver results

We’re looking for…

• Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up
• You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
• Have a good understanding of the latest trends and our competitors
• Have good leadership skills
• Have experience in VM
• Have experience in analysing reports and making commercial decision
• Be able to work on your own initiative
• Be a great communicator and be able to engage your team
• Be passionate about delivering a world class experience to our customers
• Ability to make decisions, problem solve and take accountability with good planning skills