Opening Hours

Week starting Monday 27th June 2022
  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 11:00am - 5:00pm

Atria Watford Shopping Centre, Watford, Hertfordshire, WD17 2UB

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L’Occitane - Senior Sales Associate

Closing date: 01 Jul

L Occitane Logo

Job Information

Closing Date

01 July 2022


01923 251017


Lower mall, Atria Watford

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Job Description


Day to Day

  • Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
  • Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
  • Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
  • Complete any other tasks required by Boutique Management to support the needs of the business
  • Offer & provide demonstrations (including hand massage) to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required

Commercial Flair

  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
  • Demonstrate a good understanding of different market types and customers


  • Support the management team in the ongoing coaching of the team’s product knowledge & understanding
  • Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager

Future Focus

  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Seek opportunities to support Brand through project work
  • Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
  • Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane

Driving Results

  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
  • Support in-Boutique and external customer events
  • Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

What We Need From You

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • Able to demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best

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