Drive the sales performance in store, providing excellent customer service working as part of a team. Support the delivery of effective store operations and achievement of KPIs. Responsibilities will include being a key holder for the store.
Key Duties / Responsibilities Customer Focus: – • Use your talent to drive sales in store and achieve your daily sales and KPI target • Offer every customer a TPS reward card and register their details • Work as part a team to set up new promotional campaigns in line with company guidelines and use your initiative to merchandise the store effectively • Convert every customer through the use of all available options, eg store to door, price matching • Deliver the Perfume Shop’s “The Perfect Service” to every customer • Strive to achieve a 100% customer love score by consistently providing excellent customer service • Show your spark and passion when selling our products and brands • Continuously learn about the products we sell using Company training tools, including new products • Attend regional and training events as required and share feedback with your team • Use the store iPAD to check competitor pricing, to find additional information on products, and to process click and collect orders
Operational Excellence: • Be a key holder for the store, following all key security procedures (over 18 only) • Be responsible for checking and attending your planned shifts using the Company’s online rota plan (Rotageek) • Ensure stock inventory is correct at all times and carry out store stock takes when required • Be accountable for the prevention of stock loss including theft, damages, breakage and transactional errors • Process refunds and exchanges in line with Policy • Follow all store and health & safety procedures correctly in line with Policy • Cover gap shifts where possible to ensure your store trades effectively and cover other stores when required • Keep all areas of the store, stock room(s) and staff area clean and tidy
What we look for from you
You love talking to customers every day and finding their perfect scent or gift You love perfume and the brands we sell You enjoy working in a team to deliver excellent results You like learning about new products You’re aware of our competitors and have an interest in retail You wear our uniform with pride and observe the Company dress code