As a Supervisor for TAG Heuer you will play a crucial role in assisting the Store to deliver their sales targets and achieve their key objectives. Looking to build on your leadership skills, retail and product knowledge you will be a dedicated and committed team player offering a consistent support to the management team. With a passion for delivering excellent customer service ensuring that everyone has an amazing experience in our Stores.
• Experience of leading / supervising a team in a retail environment (ideally luxury / consultative sales) • A proven record of achieving and surpassing sales targets. • A passion for delivering exceptional customer service. • Sales and target driven. • Excellent interpersonal and communication skills. • People, sales and customer focused. • A professional, positive approach. • Flexible and adaptable to change. • Motivated, proactive and dedicated. • IT literate
Desirable Experience/ Attributes
• Watch product knowledge. • Advanced selling and negotiation skills • Visual merchandising skills. • Working to sales targets. • Clienteling. • Networking and events.
As a Supervisor you will ensure that you are always working in a professional manner; you will be using your excellent interpersonal skills and passion for the brand and business to engage with both customers and colleagues. You will be well presented at all times with a positive “can do” attitude; delivering excellent customer service to everyone that you meet, you will play a key role in the Store’s success!
Being a role model for the TAG Heuer brand and the Watches of Switzerland Group you will be a committed and dedicated team player who will be required to deputise for management at times; developing staff, identifying, sharing and spreading best practise not just in your own Store but throughout the wider business.
You will be accountable for delivery in the following areas: • Achieving personal sales targets in line with store KPI objectives • Supporting the management team when required • Development of team members • Delivering an exceptional customer experience at all times • Clienteling • Networking and events • Processing payments • Continuous development of product knowledge • Completion of relevant training via e-learning • Adhering to policies and procedures • Adhering to company dress code