Assistant General Manager - Watford

Up to £29,000 per annum (DOE)

Location: Atria Shopping Centre, Watford

Job Type: Full Time – Permanent

The term “Park” is used for the “Flip Out Watford Site”

About Us

We’re Flip Out — the UK’s No.1 Adventure Park Group!

From bouncing and climbing to zapping and flipping, we deliver non-stop fun to thousands of guests every week across the UK. At our Watford park, we offer a dynamic, fast-paced, and exciting environment where memories are made daily.

We’re looking for an enthusiastic and inspiring Assistant General Manager to lead our amazing Watford team to even greater heights!

Your Mission

As the Assistant General Manager, you'll report into the General Manager and oversee a team of 3-5 duty managers and approximately 40–50 team members. Your role is to support the General Manager in leading the park’s daily operations while ensuring a safe, fun and unforgettable guest experience.

You’ll be:

Inspiring, mentoring and leading by example

Driving the park’s performance and commercial success

 Managing compliance and safety with precision

 Actively contributing to shape the park’s future strategy

Key Measures of Success

Customer Experience – Deliver top-tier guest satisfaction across general visits, parties and special events. Continuously improve feedback scores and NPS performance

Targets & Commercial Performance – Hit revenue targets via memberships, upsells, parties/events, guest numbers and operational cost control

Health & Safety & Compliance – Ensure complete compliance with SOPs, H&S policies, audits, training and incident response

Strategic Leadership – Collaborate with the General Manager to lead the wider team, find solutions to problems and drive the long-term vision and strategy for the park

Key Responsibilities

Lead, coach, and energise the managers, supervisors and park team

Drive all aspects of daily operations including park opening/closing, team briefs, and service standards

Be hands-on and present during peak times and events

Partner with the General Manager to recruit, train and performance-manage your team and in the absence of the GM take the lead.

Take responsibility for the park in the absence of the General Manager ensuring full handovers take place before GM absence.

Ensure safety is always prioritised — for guests and staff alike

Oversee maintenance, cleanliness, and all facility operations

Be a great communicator across guests and teams

Assist and support the GM in handling HR responsibilities such as team attendance, conduct and wellbeing

Support the GM to deliver on business goals and use commercial awareness to continually look for new revenue opportunities

Be a champion of guest service and go above and beyond to “wow”

Lead your team through performance reviews, feedback sessions and everyday motivation

Represent the park in the local community and within the Flip Out UK network

Qualifications & Skills

Management experience in leisure, hospitality or a similar high-energy busy setting

First aid at work (3 day) certification preferred but not essential

People management and coaching skills to develop the team

Strong understanding of health & safety and risk management

Knowledge of HR processes and team development

Commercial awareness and financial understanding

Basic IT and administrative skills including scheduling, reporting, use of communication tools, basic Excel, and professional email etiquette

Working Conditions

5-day work week including weekends

Fridays to Sundays and school holidays are peak periods (holiday requests are granted outside these peak periods)

Based on-site full-time at Flip Out Watford

Training and dedicated support provided and essential tools given to help you succeed, guidance from the franchise owner and training from regional manager provided Performance-based bonus opportunity – Take ownership of KPIs and financial targets, with a structured bonus scheme rewarding success and overachievement Salary up to £29,000 per annum (DOE)

 Why Join Flip Out?

Be part of the UK’s most exciting and fun adventure park brand

Join a vibrant team where no two days are the same

Get the chance to shape a park that brings joy to thousands

Grow your career in a company that values energy, creativity and teamwork

Lead with autonomy, creativity and ambition