Assistant General Manager - Watford, London

£30,125 per annum OTE

Assistant General Manager - Watford, London

We are Flip Out UK. We are the UK's biggest and best adventure park company! We are now recruiting for a dedicated, enthusiastic Assistant General Manager to join our park team.

Job Overview 

Reporting into the General Manager and with circa 20-40 direct reports you will support your General Manager to lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your park with a very clear mindset where the safety of our team members and our guests is our highest priority.

Key Measure of Success 

The maintenance and on-going improvement of the Company’s guest experience and feedback performance.

The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.

The achievement of the Company’s business Key Performance Indicators including revenue targets, bounce numbers, operating costs, and overall budget management.

Duties and Responsibilities 

You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role.

Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform

You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.

You will take responsibility for the park in the absence of the General Manager ensuring full handovers take place before GM absence.

You will enjoy partnering your General Manager in recruiting, coaching, developing and mentoring your teams and in the absence of the GM take the lead.

Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must

You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue and where practicable present a business plan to your GM to highlight your ideas

The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the Duty management team in day to day park operations.

To ensure that the store maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training

To manage the day-to-day maintenance and on-going improvement of the store’s overall presentational standards, internally and externally

To manage the effective and efficient operation of the store’s overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes

You will need to be a great communicator to your teams and your guests ensuring all feedback is dealt with promptly & professionally

You will be adaptable, resilient, smart, full of integrity and a real role model

To assist and support the General Manager in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required

You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.

Speak to every team member on each of your shifts

To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and also in leading & developing the park’s local community engagement programme.

As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.

Plus more depending on parks requirements.

The person we are looking for is: 

Friendly

Lively

Interactive

Professional

Outgoing

Upbeat

Team Player

So if you describe yourself using all of the above, you are in the right place! No experience is required, we are all about finding the right people to join our team! Click Apply to join us in Creating Unforgettable Experiences, One Guest At A Time! (Would be a huge advantage if you have prior experience working with children).

Qualifications/Skills 

Management experience within the leisure industry

Great coaching skills to develop your team

Outstanding people management skills

IT skills

Strong H&S and risk assessment knowledge

HR knowledge

Sound financial understanding

Working Conditions 

You will work 5 days out of 7 with weekend work essential

Salary £27,325 per annum

Generous bonus scheme with additional earnings of up to £3000 per annum